Support Staff

Karen Owens

Senior Receptionist

Karen is the senior receptionist at our head office in Monton. She has worked for Buchanan Veterinary Group since 2014 but has been with the company since 1992. She enjoys working on reception as it gives her the opportunity to meet lots of different people and their pets. Karen can always be relied upon to assist team members and clients by utilising the knowledge and experience she has gained over the years. In her spare time, Karen enjoys spending time with her family and going out for meals.

Susan Fallows


Sue has worked as a Receptionist for Buchanan Veterinary Group since October 1986. Sue really enjoys her job; her role is never boring and no two days are the same. We hope Sue will continue to enjoy her role as her experience and client knowledge is second to none. Sue lives locally and often sees clients out and about when she is shopping. She is married, has two grown up sons, two cats and two dogs.

Susan Holme


Sue has worked for Buchanan Veterinary Group since 1998 and has performed various roles within the company. Sue started on reception and then progressed to an administrative role at our head office. Sue re-joined the reception team in 2016 and is enjoying working at our Irlam Clinic. Sue enjoys building relationships with all our clients and says this is the part of the role she missed the most whilst working in admin. She enjoys going swimming and walking the dogs. Sue also owns a horse named Dennis and she enjoys watching her grandchildren spend time with him.

Beverley Symes


Bev joined Buchanan Veterinary Group in May 2012. Bev loves interacting with people so working on reception is the ideal job role for her. She has been a welcome addition to the Buchanan’s family. Bev has a Semi Persian cat called Max. She also enjoys socialising with family and friends, baking, reading and shopping, especially in charity shops where she gets lots of bargains.